Frequently Asked Questions
Everything you need to know about shopping with the Jane Austen Centre.
Do you offer international shipping?
Yes, we ship our Jane Austen inspired gifts and books worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition. Please note that certain items, like earrings or personalized goods, may be non-returnable for hygiene reasons.
Are your products officially licensed?
Many of our products are exclusive to the Jane Austen Centre in Bath or are sourced from high-quality artisans who specialize in Regency-era reproductions and literary gifts.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I purchase a gift voucher for the online store?
Yes, we offer digital gift vouchers that can be sent directly to the recipient via email. These are valid for use across our entire online shop.